Last updated: [Day Month Year]

Use this page to contact NoaNoa for support, billing, privacy, legal, or general questions.

NoaNoa is a digital service. We handle support by email so we can review requests clearly and respond with the right context.

General contact

For general questions about NoaNoa, the website, the programs, or your account, contact:

[contact email address]

Account support

For help with login, account access, profile issues, program access, or technical problems, contact:

[support email address]

When contacting support, please include:

• your account email address;

• a short description of the issue;

• the page or feature affected;

• a screenshot if useful;

• the device and browser you are using, if the issue is technical.

Do not send passwords, payment card numbers, identity documents, medical records, legal documents, or confidential third-party information.

Billing and subscriptions

For subscription, cancellation, renewal, payment, invoice, refund, or trial questions, contact:

[billing email address]

Please include:

• your account email address;

• the plan concerned;

• the payment date, if relevant;

• the invoice or transaction reference, if available;

• a clear description of your request.

Billing and refund requests are handled according to our Subscription and Refund Policy.

Privacy requests

For privacy questions or requests related to your personal data, contact:

[privacy email address]

You may contact us to request access, correction, deletion, restriction, portability, withdrawal of consent, objection to certain processing, or other rights available under applicable law.

We may need to verify your identity before processing a privacy request.

Legal notices

For legal notices or formal legal correspondence, contact:

[legal email address]

If applicable, formal service of process should be directed to the company’s registered agent listed in the Legal Notice.

Legal contact details should not be used for customer support, billing questions, or general product questions.

Safety and emergency situations

NoaNoa is not an emergency service, crisis hotline, medical provider, therapist, or legal adviser.

Do not use this contact page for urgent danger, medical emergencies, self-harm risk, threats, violence, abuse, or immediate safety situations.

If you are in immediate danger, at risk of harming yourself or someone else, or experiencing an emergency, contact local emergency services immediately.

If you need mental health, medical, legal, or crisis support, contact a qualified professional or appropriate local support service.

AI-related questions

For questions about NoaNoa’s AI-assisted features, safety limits, program interaction, or AI-generated content, contact:

[support email address]

NoaNoa may use artificial intelligence to support reflection, session interaction, program structure, notes, practices, and continuity.

AI-generated content may be incomplete, inaccurate, or unsuitable for your situation. 

You remain responsible for your own decisions and actions.

Business inquiries

For partnerships, press, business inquiries, or other non-support matters, contact:

[business email address]

Please include your name, organization, website, and the reason for your message.

Response times

We aim to respond to messages within a reasonable time.

Response times may vary depending on the nature of the request, volume of messages, technical complexity, verification requirements, weekends, holidays, or legal review.

Privacy, billing, and legal requests may take longer because they often require verification or additional review.

Mailing address

[Legal company name]
[Principal business address or mailing address]
United States

Please do not send physical mail unless the matter requires it or we have asked you to do so.

Contact summary

General questions: [contact email address]

Support: [support email address]

Billing: [billing email address]

Privacy: [privacy email address]

Legal: [legal email address]

Business inquiries: [business email address]