Last updated: [Day Month Year]

NoaNoa respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share personal data when you visit our website, create an account, use our programs, interact with our AI-powered features, purchase a subscription, or contact us.

NoaNoa is a structured manifestation and self-development platform. Because the service may involve personal reflections, desires, notes, emotional states, program history, and AI-assisted guidance, we treat privacy as part of the product experience itself.

This Policy is written to be clear. It does not replace professional legal advice.

1. Who we are

The website and service are operated by:

[Legal company name]
[Legal form]
[Registered address]
[Country]
Email: [privacy email address]
Company registration number: [if applicable]
VAT number: [if applicable]

For privacy-related questions, requests, or complaints, you can contact us at:

[privacy email address]

2. What this Privacy Policy covers

This Privacy Policy applies to:

• our public website;

• our member area;

• our Program Room;

• our subscriptions and checkout flow;

• our email communications;

• our AI-assisted program, session, note, and reflection features;

• any related service, page, form, or interaction controlled by NoaNoa.

This Policy does not apply to websites, platforms, or services operated by third parties, even when they are linked from our website.

3. Personal data we collect

We collect only the data reasonably needed to provide, secure, improve, and administer NoaNoa.

Depending on how you use the service, we may collect the following categories of personal data.

Account data

This may include:

• name or display name;

• email address;

• password or authentication credentials;

• account status;

• subscription status;

• login information;

• member ID or internal user identifier.

Subscription and payment data

When you purchase a plan, trial, subscription, upgrade, or renewal, payment processing may be handled by secure payment providers.

We may receive or store:

• plan selected;

• subscription status;

• billing history;

• payment confirmation;

• transaction reference;

• billing country;

• limited payment metadata.

We do not intentionally store full payment card numbers on our own systems.

Program and manifestation data

When you use NoaNoa, you may provide information about:

• your desire or goal;

• your current emotional state;

• your desired state;

• your manifestation practice;

• your self-concept;

• your reflections;

• your notes;

• your practices;

• your program phase;

• your progress;

• your session summaries;

• your interaction history with the service.

Some of this information may be personal or sensitive by nature, depending on what you choose to share.

AI interaction data

When you interact with AI-powered features, we may process:

• your messages;

• AI-generated replies;

• session context;

• program context;

• notes and summaries;

• safety signals;

• usage patterns;

• technical metadata connected to the interaction.

This data is used to provide continuity, generate relevant responses, update your program, maintain safety boundaries, and improve the reliability of the service.

Communications data

If you contact us, subscribe to updates, reply to an email, or request support, we may process:

your email address;
your message;
support history;
communication preferences;
metadata related to the communication.

Technical and usage data

When you use the website or service, technical data may be collected automatically, including:

• IP address;

• device type;

• browser type;

• operating system;

• approximate location based on IP address;

• pages visited;

• session duration;

• referral source;

• interaction events;

• cookies and similar technologies;

• security logs.

This helps us operate the service, detect abuse, maintain security, analyze performance, and improve user experience.

4. Special category or sensitive data

NoaNoa is not designed to collect medical records, psychiatric diagnoses, legal documents, biometric data, official identity documents, or other highly sensitive information.

However, users may voluntarily share personal reflections that reveal sensitive aspects of their life, emotional state, relationships, beliefs, health, sexuality, finances, or personal circumstances.

Please do not share information that you do not want processed by NoaNoa.

NoaNoa is not a medical, therapeutic, legal, emergency, or crisis service. If you are in immediate danger, experiencing a medical emergency, or at risk of harming yourself or someone else, you should contact local emergency services or a qualified professional immediately.

5. How we use your personal data

We use personal data for the following purposes:

• to create and manage your account;

• to provide access to NoaNoa programs and features;

• to process subscriptions, trials, upgrades, renewals, and cancellations;

• to operate the Program Room;

• to generate or update personalized program content;

• to store notes, practices, summaries, and progress;

• to provide AI-assisted guidance and continuity;

• to maintain safety boundaries inside the service;

• to respond to support requests;

• to send service-related emails;

• to send marketing communications where permitted;

• to improve the website, product, user experience, and technical performance;

• to detect fraud, abuse, unauthorized access, or misuse;

• to comply with legal, accounting, tax, and regulatory obligations;

• to enforce our Terms of Service.

6. Legal bases for processing

Where applicable data protection law requires a legal basis, we process personal data on one or more of the following grounds:

Contract

We process data when necessary to create your account, provide the service, manage your subscription, deliver program features, process payments, and respond to requests connected to your use of NoaNoa.

Consent

We may rely on consent for certain optional features, marketing communications, cookies, analytics, or other processing where consent is legally required. You may withdraw consent where applicable.

Legitimate interests

We may process data where we have a legitimate interest in operating, securing, improving, and protecting NoaNoa, provided this does not override your rights and freedoms.

This may include product improvement, fraud prevention, safety monitoring, technical diagnostics, usage analysis, and service protection.

Legal obligation

We may process or retain data when required to comply with tax, accounting, regulatory, security, consumer protection, or legal obligations.

7. AI processing

NoaNoa uses artificial intelligence to support structured manifestation programs, session interaction, notes, practices, summaries, and continuity.

AI processing may involve sending relevant user inputs, program context, notes, or session data to technical AI service providers so that a response, summary, or structured output can be generated.

We aim to limit AI processing to what is necessary for the service to function.

AI outputs may be inaccurate, incomplete, or inappropriate for your circumstances.  

NoaNoa does not provide medical, psychological, legal, financial, or emergency advice.

You should not enter confidential information, legal strategy, medical records, passwords, payment card numbers, identity documents, or information about third parties that you are not authorized to share.

8. Safety-related processing

NoaNoa may process certain signals to maintain product safety and reduce harmful use.

This may include detecting or responding to:

• emotional escalation;

• self-harm language;

• threats;

• harassment intent;

• coercive or manipulative requests;

• legal conflict indicators;

• abuse or violence indicators;

• misuse of the service.

This processing exists to preserve the integrity of the service, protect users, and prevent NoaNoa from being used for harmful, manipulative, or unsafe purposes.

NoaNoa is not an emergency monitoring service and does not guarantee human intervention.

9. Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to:

operate the website;

• keep users logged in;

• remember preferences;

• secure the service;

• analyze traffic and performance;

• improve user experience;

• measure marketing effectiveness;

• support advertising or retargeting, if enabled.

Some cookies are necessary for the website to function. Others may be optional and subject to your consent, depending on your location and applicable law.

You can manage cookies through your browser settings and, where available, through our cookie consent tools.

For more information, see our Cookie Policy.

10. Email communications

We may send you service-related emails, including:

• account confirmations;

• subscription notices;

• payment confirmations;

• security notices;

• program or session notifications;

• support replies;

• updates to legal terms or policies.

Where permitted, we may also send marketing or educational emails about NoaNoa, programs, features, or related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at [privacy email address].

You may still receive essential service-related emails.

11. Who we share data with

We do not sell your personal data. We may share personal data with trusted service providers who help us operate NoaNoa, including providers for:

• secure hosting and infrastructure;

• database storage;

• authentication;

• payment processing;

• subscription management;

• AI processing;

• email delivery;

• analytics;

• security monitoring;

• customer support;

• legal, accounting, or administrative services.

These providers may process data only as needed to provide their services to us, subject to contractual, technical, and organizational safeguards.

We may also disclose data if required by law, regulation, court order, legal process, or to protect the rights, safety, or security of NoaNoa, our users, or others.

12. International data transfers

Your personal data may be processed in Switzerland, the European Economic Area, the United Kingdom, the United States, Israel, or other countries where our technical and operational providers are located.

Where personal data is transferred internationally, we aim to use appropriate safeguards, such as adequacy decisions, contractual protections, standard contractual clauses, data processing agreements, or other mechanisms recognized by applicable data protection law.

13. Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• encrypted connections;

• secure infrastructure;

• access controls;

• authentication systems;

• permission management;

• system monitoring;

• backup and recovery mechanisms;

• firewall and network protections;

• security testing;

• provider-level security certifications and controls;

• limited internal access based on operational need.

No system is perfectly secure. You are responsible for keeping your login credentials confidential and for using a secure device and connection when accessing NoaNoa.

If you believe your account has been compromised, contact us immediately at [privacy email address].

14. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• your account status;

• your subscription status;

• legal, tax, or accounting obligations;

• support history;

• security needs;

• dispute resolution;

• technical backup cycles;

• product safety requirements;

• whether you ask us to delete your data.

When data is no longer needed, we delete it, anonymize it, or restrict it according to our internal retention practices.

15. Account deletion and data deletion

You may request deletion of your account or personal data by contacting us at [privacy email address].

Some data may need to be retained for legal, security, accounting, fraud prevention, dispute resolution, or legitimate business reasons.

If your account is deleted, access to your program history, notes, sessions, messages, practices, and subscription-related features may no longer be available.

16. Your rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• request restriction of processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• request data portability;

• object to direct marketing;

• ask for information about international transfers;

• lodge a complaint with a competent data protection authority.

To exercise your rights, contact us at [privacy email address].

We may need to verify your identity before responding to your request.

17. Swiss and European users

If you are located in Switzerland, your data may be protected under the Swiss Federal Act on Data Protection.

If you are located in the European Economic Area or the United Kingdom, additional rights may apply under the GDPR or UK data protection laws.

You may contact the relevant supervisory authority if you believe your data protection rights have been violated.

In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner.

18. Children and minors

NoaNoa is not intended for children.

You must be at least [minimum age, recommended: 18] years old to use NoaNoa. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without valid parental or legal authorization, we will take steps to delete the data where required.

19. Third-party links

Our website may contain links to third-party websites, platforms, payment pages, app stores, social media profiles, or external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

You should review the privacy policies of any external service before using it.

20. Automated decisions

NoaNoa may use automated systems to support personalization, program structure, session flow, safety checks, access control, and product experience.

We do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects on users without appropriate human review where required by law.

AI-generated guidance, program content, notes, summaries, or safety-related responses are part of the service experience and should not be treated as professional advice or guaranteed outcomes.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users by email, account notice, website notice, or another appropriate method.

The updated version will be indicated by the “Last updated” date at the top of this page.

Your continued use of NoaNoa after an updated Privacy Policy becomes effective means that you have read and understood the updated Policy.

22. Contact

For privacy questions, requests, complaints, or concerns, contact:

[Legal company name]
[Registered address]
Email: [privacy email address]